Privacy Policy

Last Updated: May 10, 2026

Introduction

steady-breeze is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our advisory services.

Information We Collect

We collect information that you provide directly to us, including:

  • Name and contact details (email address, phone number, postal address)
  • Financial information (income details, asset information, payment history)
  • Medical information (when relevant to disability or carer benefit applications)
  • Government identification numbers (as required for benefit applications)
  • Information about your household composition and living arrangements
  • Correspondence and communication records

How We Use Your Information

We use the information we collect to:

  • Provide social benefits advisory services
  • Assess your eligibility for government programs
  • Prepare and submit benefit applications on your behalf
  • Communicate with you about your consultations and applications
  • Comply with legal obligations and regulatory requirements
  • Improve our services and website functionality
  • Send you relevant updates about changes to benefits legislation

Information Sharing and Disclosure

We may share your personal information with:

  • Government agencies (Services Australia, Department of Veterans' Affairs, etc.) as necessary to process your benefit applications
  • Medical professionals who provide supporting documentation for your applications
  • Legal representatives if you engage them for appeals or reviews
  • Service providers who assist us in operating our business (document storage, communication platforms)

We do not sell your personal information to third parties. We only share information when necessary to provide our services or when required by law.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encrypted data transmission and storage
  • Secure file management systems with access controls
  • Regular security assessments and updates
  • Staff training on data protection obligations

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Generally, client records are maintained for seven years after the completion of services, in accordance with professional standards and tax requirements.

Your Rights

Under the Australian Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information (subject to legal retention requirements)
  • Object to certain types of data processing
  • Lodge a complaint with the Office of the Australian Information Commissioner

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. For detailed information about our cookie practices, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending you an email.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

steady-breeze
Level 14, 287 Collins Street
Melbourne VIC 3000
Email: [email protected]