We're here to answer your questions about social benefits
Level 14, 287 Collins Street
Melbourne VIC 3000
Australia
Monday to Friday: 9:00 AM - 5:30 PM
Saturday: 10:00 AM - 2:00 PM
Sunday: Closed
Appointments are recommended but walk-ins are welcome during business hours.
Our office is centrally located in Melbourne's CBD, accessible via tram routes 11, 12, 48, and 109. Nearby parking is available at Collins Place and ANZ Tower car parks.
To make the most of your consultation, please bring:
First-time consultations typically run 60-90 minutes. We'll review your circumstances, identify potential entitlements, and outline next steps. Most clients leave with a clear action plan and timeline.
Unable to visit in person? We offer video consultations for clients across Australia. Secure document sharing ensures your information remains confidential throughout the advisory process.
While appointments are recommended to ensure an advisor is available, we do accept walk-ins during business hours. Calling ahead helps us prepare for your visit and minimizes wait time.
Timeframes vary depending on the benefit type and your individual circumstances. Simple applications may be completed within weeks, while complex cases involving appeals or multiple programs can take several months.
Our services are priced individually based on complexity. Detailed pricing is available on our Services page. We provide transparent quotes before beginning any work.
Yes. If your application has been rejected or your payment has been suspended, we can review the decision and assist with lodging an appeal to the Administrative Appeals Tribunal if warranted.
Reach out today to schedule a consultation with one of our advisory team members.
Request Consultation